U.S. SHIPPING
*The Lo wallet ships on December 13th, 2024
*The Tether in Matcha and Black for The Lo ships on December 13th, 2024
All orders placed will ship within 2-6 business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.
US orders that are shipped via USPS First-Class Mail®, have a current shipping time of 5-10 business days.
US orders that are shipped via FedEx 2Day® have a shipping time of 2-4 business days and will be shipped the same day or next day depending on when the order is received. You can track your order through the shipping confirmation email that you receive.
Please allow one extra business day of transit time for shipping to Alaska and Hawaii via USPS or FedEx.
*When your order total is at least $99 your order will be eligible for free USPS First-Class Mail®
INTERNATIONAL SHIPPING
We can ship to almost any address in the world and have shipped to over 100 countries worldwide. Please allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEX, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.
Orders that are shipped outside of the US via FedEx, have a shipping time of 4-8 business days.
Orders that are shipped outside of the US via Standard Shipping (APC), have a shipping time of 3-4 weeks.
Any questions about shipping please reach out to us at support@andar.com and we will get back to you as soon as possible.
CUSTOMS, TAXES AND DUTIES
Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
Please note that customs taxes and duties are the responsibility of the customer. As this cost is not collected by Andar, it is not eligible for a refund by Andar if the item is returned for any reason.
LOST OR MISSING PACKAGES
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please shoot us an email at support@andar.com - we would be happy to help you!
Shipping Protection: We understand that sometimes items can be damaged or lost during shipping transit. Because of this, we do offer shipping protection upon check out. Orders with shipping protection can be replaced if damaged or lost during transit. If you do receive a damaged package, please reach out to us immediately. We do not offer replacements or refunds for stolen packages or packages that are damaged after delivery confirmation. However, you do have the option of filing a claim for stolen packages with the courier using the provided tracking information.
DELIVERY RESPONSIBILITY
We will fulfill and ship out your order from our Gilbert, AZ warehouse. The courier (USPS, FedEx, UPS, etc) is responsible for delivery. Once your order is shipped, we will email you confirmation that includes a tracking number. This way, you’ll be able to track your shipment directly with the courier. The courier will confirm delivery. Once an order leaves our warehouse we do not have any control over delivery. Please keep in mind that it is the responsibility of the customer to verify contact and shipping information before placing the order. If the item is shipped before reaching out to us with any contact or address corrections, it will be the responsibility of the customer to purchase a shipping label with the correct address so the order can be resent.
A note about PO BOXES:
If you would prefer your mail to be delivered to your PO Box rather than a residential address, you can put a PO Box in as your shipping address! Please note that FedEx will not deliver packages to PO Boxes in the US, though it varies if they will or not internationally.
If you choose FedEx 2-day Express as your shipping method and your shipping address contains a PO Box, we will automatically change your shipping method over to USPS Priority mail so that you can still receive your package at your Post Office. Please note that the transit time for USPS Priority mail is about 1-3 business days as opposed to the 2-day FedEx time frame.
How long does it take for my order to arrive? Please enter your zip code into the shipping estimator in the cart to determine your estimated order arrival date and shipping options available. Please note that all estimated order arrival dates do not include processing time. We do aim to have orders fulfilled and shipped out within 1 business day, but please allow 1-3 business days (not including weekends or holidays) for your order to be processed. Once your order is processed and shipped, we will email you confirmation that includes a tracking number. Tracking numbers can take 1-5 business days to update in the couriers system.
Can I have my order expedited or be given a guaranteed delivery date? If you need a guaranteed delivery date, you do have the option of choosing expedited shipping upon check out. Processing times for express shipments can take up to 1 business day, but we do strive to ship out express orders within a couple of hours of payment. Please note that estimated delivery times are given in business days and do not include weekends or holidays and do not account for delivery delays due to unforeseen circumstances such as weather.
Why is my order tracking information still showing as pre-shipment? Pre-shipment means that your package has left our warehouse and is waiting to be scanned by the courier to begin its journey to you. It is no longer at our warehouse and tracking information should be updated accordingly. Tracking numbers can take 1-5 business days to update in the couriers system.
My order is marked as delivered, but I have not received it yet? It is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please contact our customer service team at support@andar.com and we will do our best to assist you.
Missing a product from your order upon Delivery? We’re so sorry to hear an item was missing from your order! We pride ourselves in our quick and accurate fulfillment, however, we understand that occasionally mistakes can happen. We do ask that you reach out to us within 48 hours of delivery if there is a missing item from your order. When reaching out about a missing item, you will be asked to provide photographic evidence of the issue; this includes the product that was received, the packing invoice slip, and the packaging the order was received in. Outside of the 48 hour window or without the requested photographic evidence, we are unable to determine the validity of the missing item claim.