Frequently   Asked   Questions  

  • When will my order ship?

    All orders placed will ship the same or next business day. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.

  • When will my order arrive? (Domestic)

    All orders placed will ship within 1-5 business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.
    US orders that are shipped via USPS First-Class Mail®, have a current shipping time of 5-10 business days.US orders that are shipped via FedEx 2Day®have a shipping time of 2-4 business days and will be shipped the same day or next day depending on when the order is received. You can track your order through the shipping confirmation email that you receive. Please allow one extra business day of transit time for shipping to Alaska and Hawaii via USPS or FedEx.

    *When your order total is at least $75 your order will be eligible for free USPS First-Class Mail®

  • When will my order arrive? (International)

    We can ship to almost any address in the world and have shipped to over 100 countries worldwide. Please allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEX, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.Orders that are shipped outside of the US via FedEx, have a shipping time of 4-8 business days.Orders that are shipped outside of the US via Standard Shipping (APC), have a shipping time of 3-4 weeks.Any questions about shipping please reach out to us at support@andar.com and we will get back to you as soon as possible.

  • What if my package is lost or missing?

    If your tracking number indicates that your package has been delivered, but you don’t have it yet, it is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please shoot us an email at support@andar.com - we would be happy to help you!

  • What if my order is being shipped to a PO Box?

    If you choose FedEx 2-day Express as your shipping method and your shipping address contains a PO Box, we will automatically change your shipping method over to USPS Priority mail so that you can still receive your package at your Post Office. Please note that the transit time for USPS Priority mail is about 1-3 business days as opposed to the 2-day FedEx time frame.

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